Shalini Anand

Data Analyst

Data Analytics professional with 4+ years of experience translating large datasets into actionable insights across cloud and enterprise environments. Proficient in SQL, Python, Power BI, and Advanced Excel. Skilled in stakeholder management, trend analysis, and data-driven decision making.

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Projects

Experience

NOC Engineer

Navisite
Gurgaon, India  |  Jun 2021 – Jun 2022
Tools & Tech: ITSM · Sentry · BMC Remedy · Ticketing · Monitoring Tools
  • Monitored and analyzed network device and server performance data using Sentry and infrastructure monitoring tools to identify patterns in recurring alerts; implemented improvements and maintained knowledge base documentation to enhance analytical reusability.
  • Managed incidents and service requests via ITSM platforms including BMC Remedy and ticketing systems, consistently meeting SLA targets; escalated critical alerts with detailed analysis and communicated data findings to clients and technical teams.
  • Utilized real-time monitoring dashboards to track system health, proactively flagging anomalies and coordinating with support teams for swift incident resolution.
  • Collaborated in post-incident reviews (PIR) to analyze alert patterns and system logs, contributing to daily uptime reports and helping reduce recurring network alerts.

Cloud Tech Analyst

Accenture
Gurgaon, India  |  Jul 2022 – Nov 2025
Tools & Tech: ServiceNow · SQL · Advanced Excel · Power BI · vSphere · VMware · Delinea
  • Analyzed large-scale operational and performance datasets using SQL and Excel to identify trends, detect anomalies, and improve SLA compliance, translating raw data into structured, decision-ready business insights.
  • Developed and maintained Power BI dashboards with Power Query transformations to monitor KPIs, visualize incident patterns, and deliver data-backed conclusions and recommended action plans to stakeholders across functions and regions.
  • Managed privileged access and identity workflows using Delinea (Secret Server) and administered virtualized infrastructure on vSphere; ensured secure, auditable access aligned to compliance and governance requirements.
  • Shaped and prioritized analytical requirements aligned to strategic initiatives; conducted Root Cause Analysis (RCA) for P1/P2 incidents with cross-functional teams, reducing recurring issues through data-driven problem management.
  • Logged and tracked incidents and service requests via ServiceNow, maintaining accurate records and driving timely resolution within SLA thresholds.

Resume

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